Privacy & Security
This is the website of Woolrich, Inc. - http://www.woolrich.com
Our postal address is: Two Mill Street, Woolrich, PA 17779
We can be reached via email
or you can reach us by telephone at (800) 966-5372.
Your privacy and security is the primary concern to us here at
Woolrich. We are committed to ensuring the highest level of consumer
confidence and security through responsible use and maintenance of
recommendations set forth by the Federal Trade Commission (FTC) with
regard to all four substantive fair action practice principles of
Notice/Awareness, Choice/Consent, Access/Participation, and
Security/Integrity. It is our mission and goal to provide you with a
safe, secure online experience backed with the quality and integrity
of over 175 years of consumer trust and confidence. We suggest
Our policy was last updated: September 2012.
When an individual registers or places an order on this website,
personally identifiable information is collected. Information
collected includes first name, last name, shipping/billing
addresses, credit card information (when ordering products only), a
day phone number, email address, as well as a user name and
password. Credit card information is securely maintained and is
never shared, sold, or traded. The option to participate in a
customer survey is also available at the end of ordering. This
opt-in survey consists of a variety of questions and in no way a
requirement to make a purchase on our site. Customers who choose to
participate in the survey have the option to provide answers to any,
all, or none of the questions included on the survey. Other areas
where information is collected include our Email Request Opt-in
page, where you can provide only your email address to receive
updates via email, without having to register, and our Request a
Catalog Opt-in page, where you need only to provide your mailing
address to receive a catalog.
Our website also
collects some non-personal information about you in a way that it is
not readily apparent to you that it is being collected. For
instance, when you come to our site, items such as your IP address,
connection speed, browser type, duration of stay, frequency of
visits, and screen resolution is collected. This information is used
exclusively for the purpose of monitoring the traffic on our site
and is not personally identifiable and we do not combine this type
of information with any personally identifiable information. We use
this data to improve the customer's shopping experience with our
Registration and order information collected from this site is
maintained in a secure customer database so we may effectively
process, bill, ship, and service customers and their orders, as well
as contact our customers with information pertaining to their order.
We utilize information to send catalogs and occasionally apprise our
customers and guests of upcoming offers and opportunities via email
and direct mail.
Third party companies are used
in some instances to assist us in managing customer information, to
help us provide our products and services to you, to fulfill
promotions and to communicate with you. In some instances, these
companies are given access to some or all of the information you
companies are restricted contractually from any use of your
information other than assisting us in providing you with the
products and services available from Woolrich.
If you are currently receiving catalogs, emails, or direct mail and
would like to suspend receipt, you may remove yourself using the
opt-out link at the bottom of each email sent, or contact our
customer service department Monday through Friday 8 am-5 pm EST by
calling toll free (800) 966-5372 and asking for Catalog Customer
Credit card numbers and email addresses
are securely maintained and are never shared, sold, or traded. On
occasion, we may provide your name and postal address to select
companies whose products or services you may find of interest. Sales
data may be used to determine if certain offers are likely to appeal
to your interest. If you prefer that we do not provide this
information to other companies, please contact our customer service
department Monday through Friday 8 am-5 pm EST by calling toll free
(800) 966-5372 and asking for Catalog Customer Service.
All transactions are transferred utilizing Secure Socket Layering
(SSL) technology to encrypt and protect your information from
misuse, alteration, loss, or access from other Internet users as it
travels through the Internet channels from your computer. The
information is then passed through our secure servers and stored in
our databases, which are secured even further behind "firewall"
protection. You can review our online Security
now. To visibly ensure the use of a secure server
while transferring and receiving your personal information, your
browser will indicate the use of Secure Socket Layering (SSL)
technology by displaying either a solid key icon or a locked padlock
icon in your browser window.
Information collected on this site is available to only Woolrich
employees and the employees of third party companies who have direct
involvement in the successful operation of this web site. Reasonable
access is given to individual customers regarding their own personal
and account information via the "My Account" page. The information
here is protected through our secure servers and SSL technology, and
is accessed through use of your username and password. No third
party, other than the "select companies" provided limited
information and previously referenced, can access customer
Woolrich.com may disclose
personally identifiable information if legally required to do so by
operation of law, including disclosures responsive to warrants,
subpoenas, or other governmental orders.
Registered customers can modify
their personal account information at any time via the "My Account"
page. Through this screen you are able to edit your billing
information, view your complete order history, create or edit your
address book, or delete your entire registered account with
Very simply, "cookies" are tiny bits of unique code that are placed
on your computer's hard drive when you first visit. This code
efficiently enables our server to recognize you whenever you return.
Cookies reside on your own computer, and are accessed only when you
visit our site. They allow your computer to "connect" with
information stored in our secure servers, such as your shopping cart
enhanced experience that many Internet users have come to expect.
Any cookie that our server places on a computer will never contain
any personally identifying information. Our site is designed so that
people who do not want to allow cookies on their hard drive can
prevent the placement of cookies through the settings on their web
browser. You may also be able to set your browser to notify you when
cookies are in use. As with all web sites that utilize cookies, you
will be unable to use all the enhanced features of our site, should
you choose to disable cookies.
Cookies are also
used to track transactional data specific to those users
participating in our affiliate programs, marketing programs, and for
purposes related to technology and troubleshooting purposes.
Woolrich.com does not seek to
solicit or retain any information from anyone under the age of
thirteen (a "Child"). Woolrich.com strives to remain compliant with
the Hatch statute and FTC guidelines regarding children's online
privacy. If a child submits information through any part of this
website and we learn that the person submitting is a child, it will
be deleted immediately and never disclosed to any third parties.
As a courtesy to our guests, this
site provides links to other sources of information, services,
and/or areas of interest. We advise all guests that once they leave
Woolrich.com by linking to another site, our site privacy and
security policies no longer apply. Please also be advised that
Woolrich.com is not responsible for the privacy policies and
guidelines on these sites, and encourage our guests to review the
policies on these sites.
California Civil Code Section 1798.83 permits individual customers
of Woolrich.com, who are current residents of California, to request
information regarding our disclosure of personal information to
third parties for the purpose of their direct marketing. To make
such a request, please email
us, or you
can reach us by telephone at (800) 966-5372.
Thank you for shopping Woolrich.com. If you have any comments or
questions about this policy, feel free to email
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