Returns, Exchanges and Refunds

We are sorry that you want to return your order.

You can easily return your product purchased online within 30 days of delivery with the prepaid return label included with your order. Please note online returns cannot be returned to our retail stores.

(Orders placed from November 15th to December 5th can enjoy an extended return window through January 5th.)

Contact us 

If you have any problems, you can contact our Customer Service team by emailing, specifying the order number and the reason for the return. 


For more information, see our General Terms and Conditions of Sale.


Your return is insured in case of theft or loss during shipping, after your parcel has been scanned as received by UPS. 

Please note your prepaid return label is only valid for use within the US.