Question 1

IS REGISTRATION NECESSARY BEFORE I CAN PLACE AN ORDER?

Accepted Answer

To place an order, you do not need to register. However, you will be able to use our site completely if you register for an account. The checkout procedure will be individualized, and shopping will be simpler. You can manage your personal information, track the delivery of your order, view all of your previous purchases, save your addresses (such as home, work, etc.), access your personal Wish list, and benefit from previews and promotions only available to registered users by visiting the My Account page.

Question 2

HOW CAN I PLACE AN ORDER?

Accepted Answer

You can select a specific product category from the menu and then use the filters to narrow down your search results.

You can check your selection after adding the items you want to buy to your shopping basket, make some minor changes, and then check out.

Click "Checkout" to continue and follow the suggested path to complete your order.

Question 3

IS IT SECURE TO USE MY PAYMENT CARD ON THE WOOLRICH ONLINE STORE?

Accepted Answer

The online security of your personal information is important to us. We use advanced encryption technology (SSL) to securely transmit your personal information and payment card information. For more information please visit our Payment Methods section.

Question 4

WHAT SIZE DO I NEED TO PICK?

Accepted Answer

We offer a "Find Your Size" option (available for women's outerwear, men's outerwear, women's clothes and men's clothing) to assist you in selecting the appropriate size. A suggestion engine that, based on the data you provide, will propose the option that suits you the best. You can always find the Size Chart in each product sheet, which includes fit references and instructions on how to measure accurately.

Question 5

HOW DOES AN ORDER GET PACKED?

Accepted Answer

To return or obtain information about Woolrich homeware products, please contact 866-456-8852 or write an e-mail to Jlacs@jlahome.com.

Question 6

CAN I BUY A GIFT BOX?

Accepted Answer

It is not currently possible to order a gift box.

Question 7

DO THE PRODUCTS HAVE A PRICE TAG?

Accepted Answer

The products you receive will not have a price tag and there will be no invoice inside the package.

Question 8

HOW DO I KNOW IF MY ORDER HAS BEEN RECEIVED AND WHEN MY PAYMENT WILL BE CHARGED?

Accepted Answer

After you complete an order, you will be sent a confirmation e-mail. Your payment card will not be charged until your order has been shipped. If any of the items you ordered are no longer available, you will receive an email from Woolrich Customer Service, and your payment card will be charged only for the value of the available items.

Question 9

CAN I MAKE CHANGES TO AN ALREADY CONFIRMED ORDER?

Accepted Answer

Unfortunately, it is currently not possible to make changes to an existing order. It is not possible to add or remove items to a confirmed order and it is not possible to change the shipping address.

Question 10

CAN THE WOOLRICH ONLINE STORE SHIP TO MULTIPLE ADDRESSES FOR THE SAME ORDER?

Accepted Answer

You can only ship to one address per order. If there are gifts or items in your order that need to be shipped to multiple locations, you will need to place a separate order for each address.

Question 11

IS MY SHIPMENT INSURED?

Accepted Answer

All items are insured against theft and accidental damage while in transit from our warehouse to the shipping address. Once the items have been delivered to the specified shipping address, and the receiver has signed for them, they are no longer covered by insurance.

If your package is damaged at the time of delivery, we suggest that you refuse delivery, or write a note at the time of signing specifying that you are accepting a damaged package.

Question 12

CAN I TRACK THE SHIPMENT OF MY ORDER?

Accepted Answer

Once your order has shipped, you will receive a confirmation email containing shipment details and a reference number to track the shipment of your order. If you are a registered user- please log in and check the status of your shipment in the My Orders section otherwise fill out the form available here: Contact Us

Question 13

HOW SOON CAN I GET MY ORDER AND HOW MUCH WILL DELIVERY AND CUSTOM DUTIES COST?

Accepted Answer

We offer different shipping options to meet your needs. For further details, please visit our Shipping and Delivery section.

Question 14

CAN I EXCHANGE MY ORDER NOW THAT I'VE RECEIVED IT?

Accepted Answer

Within 30 days of delivery, you may exchange an item for a similar item in a different color and/or size, if it is still available on the site. To make an exchange request, go to My Account or My Orders, choose the reason for the exchange, and then click "Exchange." Choose the color and/or size you want and then click "Submit Request." When your exchange request is approved, you will receive a confirmation email with the return label to use when shipping the original item. We will send you the requested item in the desired color and/or size once we receive it. For more information or exceptions/extensions to the return period (e.g., during Black Friday or holidays), please visit our Returns, Exchanges and Refunds section.

Question 15

I'D LIKE TO MAKE AN EXCHANGE; WILL I HAVE TO PAY AGAIN?

Accepted Answer

No, you will not be required to complete a new transaction. The payment for your first order will also be valid for the exchange order; as soon as we receive the return of the original item we will ship you the new product, without further charge or refund.

Question 16

HOW DO I RETURN AN ITEM?

Accepted Answer

Within 30 days of delivery, go to My Account or My Orders and proceed with the return request indicating the reason for return. For more information or exceptions/extensions to the return period (e.g., during Black Friday or holidays), please visit our Returns, Exchanges and Refunds section.

Question 17

I BOUGHT A HOMEWARE PRODUCT THROUGH A THIRD PARTY RETAILER, HOW CAN I RETURN IT?

Accepted Answer

To return or obtain information about Woolrich homeware products, please contact 866-456-8852 or write an e-mail to Jlacs@jlahome.com.

Question 18

WHAT CAN I DO IF I HAVE FORGOTTEN MY PASSWORD?

Accepted Answer

If you have forgotten your password, go to the Login section, click on "Forgot your password?" and follow the instructions. You will receive an email with a link where you can proceed to set a new password.

Question 19

DOES MY PERSONAL DATA REMAIN PRIVATE?

Accepted Answer

See the Privacy Policy section for full details on how your personal information is handled.

Question 20

WHAT IS A WISHLIST?

Accepted Answer

In your "Wishlist" you can save your favorite products, monitor them, and eventually buy them at any time. To create your personal "Wishlist" you must be registered and logged in to the site. To add an item to your "Wishlist", click on the heart-shaped icon at the top right of the image of each product while browsing the categories.

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