Why does Woolrich require a security code for credit card purchases?
A. With the purpose of providing an additional level of security to our customers, Woolrich.com now requires that all customers provide their credit card
security code when purchasing. This code is not part of the credit card number itself and is not stored at any time in our system. The security code is
simply an added security measure intended to protect against credit card fraud. Since the security code appears exclusively on the card itself,
the purchaser must actually be in possession of the card to be able to supply the number.
Will my family & friends see the price of an item when I ship a gift directly to them?
A. When shipping items to an address that is different from your billing address, Woolrich does not list the price of the products. This ensures that
if the item is a gift, the product price will not be displayed to the recipient.
How does Woolrich charge for tax?
A. We are required by law to collect state and local taxes on deliveries to those states where we are located. We will add sales tax based on the total
amount of the order, including shipping, for orders shipped to the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington State, Washington DC, West Virginia, Wisconsin, and Wyoming.
For orders shipped to Pennsylvania, we will collect state and local taxes on the entire order except for clothing and footwear items.
Shipments to Canada will be subject to applicable duties and taxes collected by the Canadian government, along with any brokerage fees collected by the
delivery service. All duties and extra taxes are the responsibility of the delivery recipient.
I would prefer to pay by check or money order, is there a way I can do so?
A. To make a purchase using a check or money order, just fill out our Order Form
and mail it, along with your check or
money order, to the address listed below. (This form is in a PDF format. If you are unable to view this form,
download Acrobat Reader
and install it on your computer.)
Woolrich Catalog Orders
Two Mill Street
Woolrich, PA 17779
Do you carry petite, tall, or extended sizes?
A. For some products, we do carry extended sizes, which include petite and 2XL for Women, or tall and 3XL for Men.
Do you manufacture all of your products in the United States?
A. No. At Woolrich, we take pride in our commitment to provide authentic product of high quality and value for men and women who love the outdoors.
For American apparel companies to survive and grow in this past decade and in the future, we have all had to become truly global. Our company
has been able to increase American employment in marketing, merchandising, administration, and retail. Although we manufacture many of our
garments (or components) overseas, they are designed by us and meet our strict quality standards and specifications. We employ over 400 people in
the U.S.A and operate one of the oldest, continuous running woolen mills in the country. Woolrich strives to keep as much manufacturing here as
possible, but companies today have little choice but to compete in a global economy. When consumers choose to purchase Woolrich products, even
those products made in foreign countries, they continue to support our American employees.
While manufacturing garments abroad, Woolrich strives to ensure that our products are produced under fair working conditions in safe and healthy
environments. We do not condone or conduct business with anyone engaged in illegal or inhumane practices. Woolrich requires that all factories,
companies, or individuals we do business with and obtain products from -- whether in the United States or elsewhere -- comply with the respective
laws of their countries and with all other applicable laws, rules and regulations, including U.S. import requirements, and our own Woolrich code
of business practices.
Where can I find Woolrich products in Japan?
A. Please contact Mr. Que Hisayasu in Japan at the following address and phone number:
Mr. Que Hisayasu
Woolrich Brand Manager, Asia
Nihonbashi YT Bld. 2F
1-21-7 Kakigara-cho, Nihonbashi,
Chuo-ku, Tokyo Japan 103-0014
Where can I find Woolrich products in Italy, United Kingdom, France, Germany, Austria, Spain, Netherlands, Belgium, Portugal, Switzerland, Norway, Sweden, Denmark, Finland, and Luxembourg?
A. Please contact W.P. Lavori (Woolrich distributors for that geographic region) in Corso, Italy at the following address and phone number:
Via Dell Arcoveggio 59/5
Bologna, Italy 40129
phone: 011 39 051 416 1411