Returns, Exchanges and Refunds
If you have received a product but want to change the size and/or color, or arrange a return for refund, you can place a request on the site within 14 days of delivery.
Make sure the garment is in the same condition as when you received it, with all tags attached. Otherwise, we will not be able to accept the return and issue a refund.
Place the item back in its original packaging to protect it from any transport damage. If you are no longer in possession of the original packaging, use a box that will ensure that your garment is shipped safely.
Apply the prepaid return label (Step 2) to the package covering the original one.
Choose one of these options for returning your product:
- go to a DHL Collection Centre (find your nearest one here);
- contact the DHL Express courier on Tel: 0848 711 711 to arrange for pick-up.
After dispatching the product, you can track the shipment by entering the WAYBILL number (max. 10 numbers) on the DHL website. You can find the WAYBILL number on the return label under the first barcode.
If you have made a return, we will refund the amount to your account in about 10 business days. The refund will be made through the same way you paid us.