Frequently Asked Questions

You can select a specific product category from the menu and then use the filters to narrow down your search results.

You can check your selection after adding the items you want to buy to your shopping basket, make some minor changes, and then check out.

Click "Checkout" to continue and follow the suggested path to complete your order.

Unfortunately, it is not currently possible to add items to an existing order.

After you complete an order, you will be sent a confirmation e-mail. Your payment card will not be charged until your order has been shipped. If any of the items you ordered are no longer available, you will receive an email from Woolrich Customer Service, and your payment card will be charged only for the value of the available items.

We are unable to redirect orders to a different address after they have shipped. Therefore, please provide an address where you can be reached at the time of delivery according to the specified delivery time.

You can only ship to one address per order. If there are gifts or items in your order that need to be shipped to multiple locations, you will need to place a separate order for each address.

All items are insured against theft and accidental damage while in transit from our warehouse to the shipping address. Once the items have been delivered to the specified shipping address, and the receiver has signed for them, they are no longer covered by insurance.

If your package is damaged at the time of delivery, we suggest that you refuse delivery, or write a note at the time of signing specifying that you are accepting a damaged package.

No, you will not be required to complete a new transaction. The payment for your first order will also be valid for the exchange order; as soon as we receive the return of the original item we will ship you the new product, without further charge or refund.

See the Privacy Policy section for full details on how your personal information is handled.

In your "Wishlist" you can save your favorite products, monitor them, and eventually buy them at any time. To create your personal "Wishlist" you must be registered and logged in to the site. To add an item to your "Wishlist", click on the heart-shaped icon at the top right of the image of each product while browsing the categories.