Frequently Asked Questions

To place an order, you do not need to register. However, you will be able to use our site completely if you register for an account. The checkout procedure will be individualized, and shopping will be simpler. You can manage your personal information, track the delivery of your order, view all of your previous purchases, save your addresses (such as home, work, etc.), access your personal Wish list, and benefit from previews and promotions only available to registered users by visiting the My Account page.

We offer a "Find Your Size" option (available for women's outerwear, men's outerwear, women's clothes and men's clothing) to assist you in selecting the appropriate size. A suggestion engine that, based on the data you provide, will propose the option that suits you the best.

You can always find the Size Chart in each product sheet, which includes fit references and instructions on how to measure accurately.

You can select a specific product category from the menu and then use the filters to narrow down your search results.

You can check your selection after adding the items you want to buy to your shopping basket, make some minor changes, and then check out.

Click "Checkout" to continue and follow the suggested path to complete your order.

The online security of your personal information is important to us. We use advanced encryption technology (SSL) to securely transmit your personal information and payment card information.

For more information please visit our Payment Methods section.

It is not currently possible to order a gift box.

Each product is carefully wrapped in a tissue paper sealed with a logoed sticker. Outerwear is sent with a logoed hanger, and shoes are packed inside an additional cardboard box.

In most cases, the products you receive will not have a price tag. In the few cases where products show a price, this will be the list price without discounts. There will be no invoice inside the package.

After you complete an order, you will be sent a confirmation e-mail. Your payment card will not be charged until your order has been shipped. If any of the items you ordered are no longer available, you will receive an email from Woolrich Customer Service, and your payment card will be charged only for the value of the available items.

Unfortunately, it is currently not possible to make changes to an existing order. It is not possible to add or remove items to a confirmed order and it is not possible to change the shipping address.

You can only ship to one address per order. If there are gifts or items in your order that need to be shipped to multiple locations, you will need to place a separate order for each address.

All orders entered before 12:00 CEST will be shipped the same day. Orders entered later will be shipped the next working day. We will inform you by e-mail as soon as the goods have been dispatched.

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For further details, please visit our Shipping and Delivery section.

Once your order has shipped, you will receive a confirmation email containing shipment details and a reference number to track the shipment of your order. If you are a registered user- please log in and check the status of your shipment in the My Orders section otherwise fill out the form available here: Contact Us

All items are insured against theft and accidental damage while in transit from our warehouse to the shipping address. Once the items have been delivered to the specified shipping address, and the receiver has signed for them, they are no longer covered by insurance.

If your package is damaged at the time of delivery, we suggest that you refuse delivery, or write a note at the time of signing specifying that you are accepting a damaged package.

If you have received a product but would like to make a return for refund, you can place a return request within 14 days of delivery.

You will only be able to enter one return request (for one or more items) per order.

Return after 14 days is only possible for products with a recognised conformity defect. For an evaluation of your item please contact our customer care Contact Us.

For further details on how to request and prepare your return, please refer to Returns, Exchanges and Refunds.

If you have received a product but would like to make a size exchange, you can place a return request within 14 days of delivery.

You will only be able to enter one return request (for one or more items) per order. It is not possible to exchange the returned product for a different model than the one previously ordered.

Return after 14 days is only possible for products with a recognised conformity defect. For an evaluation of your item please contact our customer care Contact Us.

The payment for your first order will also be valid for the size exchange; as soon as we receive the return of the item, we will ship the new product, without further charge or refund.

If you selected an instalment method of payment for your original order, the payment terms selected at the time of your first order will remain valid.

For further details on how to request and prepare your return, please refer to Returns, Exchanges and Refunds.

The guarantee period for products with a recognised conformity defect is 2 years. For an evaluation of your item please contact our customer care Contact Us.

If the purchase was made via a third-party retailer, please contact the shop where the purchase was made.

If you have forgotten your password, go to the Login section, click on "Forgot your password?" and follow the instructions. You will receive an email with a link where you can proceed to set a new password.

See the Privacy Policy section for full details on how your personal information is handled.

In your "Wishlist" you can save your favorite products, monitor them, and eventually buy them at any time. To create your personal "Wishlist" you must be registered and logged in to the site. To add an item to your "Wishlist", click on the heart-shaped icon at the top right of the image of each product while browsing the categories.