Frequently Asked Questions

Setting up an account is not mandatory, but if you register, you will be able to enjoy the following benefits through your 'My Account': Track your orders and review past purchases, Gain access to your ‘Wish List’, Save your address and card details for faster shopping, Manage your account details and newsletter subscriptions.

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Shopping the Woolrich Online Store is easy: if you know what you are looking for, use the specific category links in the ‘Women's Shop’, 'Men's Shop' or shop by browsing the "Lookbook" section on the site. Once you have found an item, select your size and color and use the 'Add to Shopping Bag' button underneath. Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag you can directly edit product details (color, sizes and quantities), remove them in case you’ve changed your mind or add products to your Wish List. Click on "Checkout" to complete your order.

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We aim to dispatch all orders within 2 working days. Estimated delivery times are to only be used as a reference, commences from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes. Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number.

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It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

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Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. For further details, please see the Privacy Policy section.

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After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, you will receive an email from our Customer Service team and will only charge your credit card for the value of the items in stock.

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We are unable to redirect orders to a different address after dispatch. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

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Within 14 days of delivery, log into "My Account" or "Track my order" and proceed with the return request indicating the reason for return.

At the end of the request, you can download and print the pre-paid return label to proceed with the return.

At this link you can find a copy of the customs invoice to fill in with the products you wish to return and we ask you to apply it on a very visible place on the package when you will deliver it to the courier with the pre-paid return label applied as well.

A copy of the label and the invoice will also be sent to you via email.

For more information visit this section "Returns & refunds"

In the Woolrich Online Store, sizes may be based on the Italian or International sizing system. To convert this to your usual size, simply click on 'Sizing Info' on every product page. Where an item runs small or large to size, this will also be identified in the item description.

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You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

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All items are insured against theft and accidental damage whilst in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

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Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number.

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We offer free express delivery in 2-3 working days on orders over 100CHF.

Orders under or equal to 100CHF will have a 13CHF shipping cost.

Customs duties will be covered by us.

If you are asked to pay customs fees, do not pay any fees and contact us using the Contact form and provide your order number.



For further details, please visit our Shipping Information section.

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If you have forgotten your password, visit the 'My Account' section, click on 'Forgot Your Password?' and simply follow the 'Password Reset' instructions. You will receive an email with a new temporary password.



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For further details, please visit our Privacy Policy section.

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In your "Wishlist" you can save your favorite products, keep track of them and eventually purchase them whenever you please.

Did we not solve your question? Contact our customer support!