Frequently Asked Questions
To place an order, you do not need to register. However, you will be able to use our site completely if you register for an account.
The checkout procedure will be individualized, and shopping will be simpler.
You can manage your personal information, track the delivery of your order, view all of your previous purchases, save your addresses (such as home, work, etc.), access your personal "Wishlist", and benefit from previews and promotions only available to registered users by visiting the "My Account" page.
You can select a specific product category from the menu and then use the filters to narrow down your search results.
You can check your selection after adding the items you want to buy to your shopping basket, make some minor changes, and then check out.
Click "Checkout" to continue and follow the suggested path to complete your order.
Unfortunately, it is not currently possible to add items to an existing order.
The online security of your personal information is important to us. We use advanced encryption technology (SSL) to securely transmit your personal information and credit card information.
For more information please visit our Payment Methods section.
After you complete an order, you will be sent a confirmation e-mail. Your card will not be charged until your order has been shipped. If any of the items you ordered are no longer available, you will receive an email from Woolrich Customer Service, and your credit card will be charged only for the value of the available items.
We are unable to redirect orders to a different address after they have shipped. Therefore, please provide an address where you can be reached at the time of delivery according to the specified delivery time.
We offer a "Find Your Size" option (available for women's outerwear, men's outerwear, children's outerwear, women's clothes, men's clothing, and shoes) to assist you in selecting the appropriate size. A suggestion engine that, based on the data you provide, will propose the option that suits you the best.
You can always find the "Size Guide" in each product sheet, which includes fit references and instructions on how to measure accurately.
You can only ship to one address per order. If there are gifts or items in your order that need to be shipped to multiple locations, you will need to place a separate order for each address.
All items are insured against theft and accidental damage while in transit from our warehouse to the shipping address. Once the items have been delivered to the specified shipping address, and the receiver has signed for them, they are no longer covered by insurance.
If your package is damaged at the time of delivery, we suggest that you refuse delivery, or write a note at the time of signing specifying that you are accepting a damaged package.
Once your order has shipped, you will receive a confirmation email containing shipment details and a reference number to track the shipment of your order. If you are a registered user- please log in and check the status of your shipment in the "My Orders" section otherwise fill out the form available here.
We offer free express delivery in 2-3 working days on orders over 100£.
Orders under or equal to 100£ will have a 13£ shipping cost.
Customs duties will be covered by us.
If you are asked to pay customs fees, do not pay any fees and contact us using the Contact form and provide your order number.
For further details, please visit our Shipping Information section.
CHANGE AND RETURN
At the end of the request you can download and print the pre-paid return label to proceed with the return.
At this link you can find a copy of the customs invoice to fill in with the products you wish to return and we ask you to apply it on a very visible place on the package when you will deliver it to the courier with the pre-paid return label applied as well.
For more information visit this section "Returns & refunds"
If you have forgotten your password, go to the "Account" section, click on "Forgot your password?" and follow the instructions. You will receive an email with a link where you can proceed to set a new password.
In your "Wishlist" you can save your favorite products, monitor them, and eventually buy them at any time. To create your personal "Wishlist" you must be registered and logged in to the site. To add an item to your "Wishlist", click on the heart-shaped icon at the top right of the image of each product while browsing the categories