Question 1

IS REGISTRATION NECESSARY BEFORE I CAN PLACE AN ORDER?

Accepted Answer

To place an order, you do not need to register. However, you will be able to use our site completely if you register for an account. The checkout procedure will be individualized, and shopping will be simpler. You can manage your personal information, track the delivery of your order, view all of your previous purchases, save your addresses (such as home, work, etc.), access your personal Wish list, and benefit from previews and promotions only available to registered users by visiting the My Account page.

Question 2

HOW CAN I PLACE AN ORDER?

Accepted Answer

You can select a specific product category from the menu and then use the filters to narrow down your search results.

You can check your selection after adding the items you want to buy to your shopping basket, make some minor changes, and then check out.

Click "Checkout" to continue and follow the suggested path to complete your order.

Question 3

CAN I ADD ITEMS TO AN EXISTING ORDER?

Accepted Answer

Unfortunately, it is not currently possible to add items to an existing order.

Question 4

IS IT SECURE TO USE MY CREDIT CARD ON THE WOOLRICH ONLINE STORE?

Accepted Answer

The online security of your personal information is important to us. We use advanced encryption technology (SSL) to securely transmit your personal information and credit card information. For more information please visit our Payment Methods section.

Question 5

HOW DO I KNOW IF MY ORDER HAS BEEN RECEIVED AND WHEN MY PAYMENT WILL BE CHARGED?

Accepted Answer

After you complete an order, you will be sent a confirmation e-mail. Your card will not be charged until your order has been shipped. If any of the items you ordered are no longer available, you will receive an email from Woolrich Customer Service, and your credit card will be charged only for the value of the available items.

Question 6

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN SHIPPED?

Accepted Answer

We are unable to redirect orders to a different address after they have shipped. Therefore, please provide an address where you can be reached at the time of delivery according to the specified delivery time.

Question 7

WHAT SIZE DO I NEED TO PICK?

Accepted Answer

We offer a "Find Your Size" option (available for women's outerwear, men's outerwear, women's clothes and men's clothing) to assist you in selecting the appropriate size. A suggestion engine that, based on the data you provide, will propose the option that suits you the best. You can always find the Size Chart in each product sheet, which includes fit references and instructions on how to measure accurately.

Question 8

CAN THE WOOLRICH ONLINE STORE SHIP TO MULTIPLE ADDRESSES FOR THE SAME ORDER?

Accepted Answer

You can only ship to one address per order. If there are gifts or items in your order that need to be shipped to multiple locations, you will need to place a separate order for each address.

Question 9

IS MY SHIPMENT INSURED?

Accepted Answer

All items are insured against theft and accidental damage while in transit from our warehouse to the shipping address. Once the items have been delivered to the specified shipping address, and the receiver has signed for them, they are no longer covered by insurance.

If your package is damaged at the time of delivery, we suggest that you refuse delivery, or write a note at the time of signing specifying that you are accepting a damaged package.

Question 10

CAN I TRACK THE SHIPMENT OF MY ORDER?

Accepted Answer

Once your order has shipped, you will receive a confirmation email containing shipment details and a reference number to track the shipment of your order. If you are a registered user- please log in and check the status of your shipment in the My Orders section otherwise fill out the form available here: Contact Us

Question 11

HOW SOON CAN I GET MY ORDER AND HOW MUCH WILL DELIVERY AND CUSTOM DUTIES COST?

Accepted Answer

We offer different shipping options to meet your needs. For further details, please visit our Shipping and Delivery section.

Question 12

CAN I EXCHANGE MY ORDER NOW THAT I'VE RECEIVED IT?

Accepted Answer

Within 14 days of delivery, you may exchange an item for a similar item in a different color and/or size, if it is still available on the site. To make an exchange request, go to My Account or My Orders, choose the reason for the exchange, and then click "Exchange." Choose the color and/or size you want and then click "Submit Request." When your exchange request is approved, you will receive a confirmation email with the return label to use when shipping the original item. We will send you the requested item in the desired color and/or size once we receive it.

Question 13

I'D LIKE TO MAKE AN EXCHANGE; WILL I HAVE TO PAY AGAIN?

Accepted Answer

No, you will not be required to complete a new transaction. The payment for your first order will also be valid for the exchange order; as soon as we receive the return of the original item we will ship you the new product, without further charge or refund.

Question 14

HOW DO I RETURN AN ITEM?

Accepted Answer

Within 14 days of delivery, log into My Account or My Orders and proceed with the return request indicating the reason for return. At the end of the request you can download and print the pre-paid return label to proceed with the return. At this link you can find a copy of the customs invoice to fill in with the products you wish to return and we ask you to apply it on a very visible place on the package when you will deliver it to the courier with the pre-paid return label applied as well. For more information visit this section Returns, Exchanges and Refunds

Question 15

WHAT CAN I DO IF I HAVE FORGOTTEN MY PASSWORD?

Accepted Answer

If you have forgotten your password, go to the Login section, click on "Forgot your password?" and follow the instructions. You will receive an email with a link where you can proceed to set a new password.

Question 16

DOES MY PERSONAL DATA REMAIN PRIVATE?

Accepted Answer

See the Privacy Policy section for full details on how your personal information is handled.

Question 17

WHAT IS A WISH LIST?

Accepted Answer

In your "Wishlist" you can save your favorite products, monitor them, and eventually buy them at any time. To create your personal "Wishlist" you must be registered and logged in to the site. To add an item to your "Wishlist", click on the heart-shaped icon at the top right of the image of each product while browsing the categories.

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