Scope of application
1.1 The offer and sale of products (the "Products") on www.woolrich.com (the "Website") are governed by the following General Terms and Conditions of Sale. Items purchased on www.woolrich.com are products sold and identified by trademarks (the "Trademarks") owned by - or licensed to - Woolrich Europe S.p.A., a single member company, with registered office at Via della Cooperazione 21, I-40129 Bologna, Italy, registered with the Bologna Company Register and with tax code number 03506281207, subject to the management and coordination of Woolrich International Limited (hereinafter "WOOLRICH").
1.2 The sale of Products through the Website is intended solely and exclusively for customers who can be qualified as consumers pursuant to the Consumer Code, meaning natural persons who purchase Products from the Website for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out (the "Consumers"). Therefore, Woolrich reserves the right, which may be exercised at its own exclusive and unquestionable discretion, not to process orders from anyone other than Consumers.
1.3 The General Terms and Conditions of Sale do not govern the supply of services and/or the sale of products by third parties other than Woolrich, which may be on the Website or accessible through links, banners or other hypertext links, for which Woolrich does not accept any responsibility.
1.4 It is strictly forbidden for underage persons (anyone under the age of 18) to place an order on the Website.
Creating an account
2.1 In order to buy the Products available on the Website, the Customer can create a new account on the Website. The Customer will be able to access the Website with their login details, obtained after creating an account in their name on the Website.
2.2 To create a new account on the Website, the Customer must correctly fill in the fields in the registration form, enter all the data requested therein and provide any additional consent and confirm the registration.
2.3 For the purpose of creating an account on the Website, the Customer must choose a password that they must keep confidential. The Customer's username, on the other hand, will be the email address they provided when they registered.
2.4 After registering on the Website, the Customer will receive an email message confirming their registration at the address provided when they registered.
2.5 The Customer may delete their account at any time by sending an email to the Company at privacy@woolrich.com. Upon receipt of this communication, any contractual relationship between the Customer and the Company - except for purchase orders that have already been sent before the deletion request - will be deemed terminated and the User's username and password will be deleted.
Buying as a "guest''
3.1 The Customer may also buy on the Website as guest, without creating an account on the Website. In that case, the Customer must correctly fill in the fields of the appropriate form on the Website, by entering all the data requested therein (by way of example but not limited to: name, surname, billing and delivery address, email address and telephone number).
Conclusion of the sales agreement
4.1 These General Terms and Conditions of Sale are an integral and essential part of the sales agreement concluded between you (the "Customer") and WOOLRICH.
4.2 Placing an order online implies that the Customer has full knowledge of and fully accepts these General Terms and Conditions of Sale.
4.3 If the Customer does not agree with one or more terms contained in these General Terms and Conditions of Sale, the Customer is advised not to make any purchase on the Website.
4.4 When placing an order, the Customer will be informed that such submission implies the obligation to pay the specified price.
4.5 The sales agreement with WOOLRICH is concluded when WOOLRICH receives the Customer's order online, after checking that the data contained therein is correct. The order form will be stored for the period of time necessary for it to be processed and in any case within the terms allowed by law and will be available in the " My Account " section (if the Customer has created an account).
4.6 When placing an order, the pre-contractual information required by the applicable legislation will be provided, unless already stated in these General Terms and Conditions of Sale, and specifically: (i) an adequate summary of the information on the main features of the Product ordered, (ii) the relevant price (including applicable taxes or duties), (iii) the payment methods that can be used to buy the Products, (iv) the delivery methods and the expected delivery date for the Products, (v) the relevant shipping and delivery costs and (vi) the conditions for exercising the right of withdrawal.
4.7 Upon conclusion of the sales agreement, WOOLRICH will acknowledge receipt of the Customer's purchase order by sending an email containing a summary thereof. This email, however, does not constitute automatic acceptance of the order. WOOLRICH reserves the right to refuse orders from Clients with whom there is a pending dispute concerning the payment of a previous order, which do not provide sufficient guarantees of solvency, or which are incomplete or incorrect, or in case of unavailability of Products. In these cases, WOOLRICH will notify by email that the agreement is not concluded and that WOOLRICH has not processed the purchase order.
Unavailability of products and force majeure
5.1 If one or more Products shown on the Website are no longer available or on sale when the Customer sends the order, WOOLRICH shall inform the Customer of the unavailability of the ordered Products in a timely manner and in any case within 30 (thirty) days from the day after the order was received. If payment of the price has been made, WOOLRICH shall immediately refund the amount paid in advance by the Customer.
5.2 WOOLRICH shall not be liable for delayed or non-delivery due to force majeure (including, but not limited to, any unforeseeable, unavoidable event or circumstance beyond WOOLRICH's control, such as the blocking of means of transport, earthquakes, fires, storms, floods, lightning, suspension of telecommunications networks, wars, lockouts, strikes, epidemics, measures taken by the authorities, pandemics, etc.) or unforeseeable circumstances. WOOLRICH shall not be liable to Customers for damages (direct or indirect), losses or costs incurred following the delayed or non-execution of the sales agreement for the Products on the Website due to the above-mentioned force majeure events. The Customer shall only be entitled to a refund of the price paid if the Products purchased cannot be delivered.
Product quality and prices
6.1 The Products sold on the Website are solely new items with the high quality features and standards typical of WOOLRICH clothing and that the Customer can reasonably expect.
6.2 The key features of the Products are shown on the Website in each Product description. The Customer acknowledges and expressly accepts that the images and colours of the Products sold on the Website may, however, not correspond to reality due to alterations in colour and/or light generated by the Internet browser or monitor used. The Customer therefore waives the right to make any claims in this respect.
6.3 All sales prices of the products shown and indicated on the Website are inclusive of VAT and any other tax that may be applicable in connection with the sale, including customs taxes, import taxes and customs brokerage fees, if applicable according to the destination of the order.
6.4 The cost of shipping and handling, or other additional costs, if any, will be clearly indicated and displayed before the order is completed.
6.5 All Products bear an identification tag attached with a disposable seal. This tag and its seal are an integral part of the Product and must not be removed or damaged or the right of withdrawal will be forfeited.
6.6 Prices, the Products sold on the Website and/or their features may be subject to change without notice. In any case, before sending the order, the Customer is advised to check the final sale price. If, while selecting Products on the Website, the Customer notices that the price of one or more Products they wish to select is clearly lower than the price normally applied (without prejudice to any discounts and/or promotions available at that time), due to an obvious technical problem with the Website, the Customer is advised not to complete their purchase order and to report the aforementioned technical problem to Customer Service by accessing the Contact Us section of the Website. On the other hand, an obvious error in the price shown on the Website in relation to the usual price of the product selected will entitle WOOLRICH not to confirm the shipment and to immediately refund the price paid, with no right on the part of the Customer to make any claims in this respect.
Payment
7.1 When paying for the Products and the relevant shipping and delivery costs, the Customer may use one of the methods indicated in the Payment methods section of the Website and/or in the order form. The information contained in this section forms an integral and substantial part of these General Terms and Conditions of Sale and, therefore, is deemed to be fully known and accepted at the time the order is placed. However, the available payment methods do not entail any different or additional costs.
7.2 The Customer is solely responsible for the data entered, and therefore undertakes to use only credit cards that they are legally authorised to use.
7.3 When paying by credit card, the payment transaction will be processed using a secure connection directly connected to the bank that owns and operates the online payment service, which WOOLRICH cannot access. More sp