Legal guarantee of conformity - return of damaged, defective or incorrect products
- For the purposes of and in accordance with the provisions of Directive (EU) 2019/771 and Articles 128 et seq. of Legislative Decree No. 206 of September 6, 2005 (the “Italian Consumer Code”), WOOLRICH guarantees the Customer that the Products will be free from design and material defects, as well as compliant with the descriptions published on the Site for a period of 2 (two) years from the date of delivery of the Products to the Customer. Damage resulting from use or washing of the Product in a manner inconsistent with its intended use and/or contrary to the instructions or warnings provided by WOOLRICH, or set out in the relevant product documentation, tags or labels, shall not constitute a lack of conformity and shall therefore be excluded from the scope of the warranty. In accordance with Directive (EU) 2024/825 and Commission Implementing Regulation (EU) 2025/1960, the Customer may consult the European Union’s official notice to find out more about the key rights afforded under the legal guarantee of conformity and how to exercise them. See below the official European Union notice to learn about your main rights under the legal guarantee of conformity and how to exercise them
The Customer may report any defects and/or non-conformities of the Products, by sending the relative communication, indicating the defect and/or non-conformity found to Customer Service, via the Contact Us section on the Site, indicating the defect and/or lack of conformity identified, the order number and, where possible, attaching photographs of the Product. The Customer shall also return the Product to WOOLRICH, at no cost to the Customer, by affixing the pre-printed shipping label included in the package received to the package used for the return, following the instructions provided in the Returns, Exchanges and Refunds section. WOOLRICH shall assess the defects and lack of conformity reported by the Customer through WOOLRICH's customer support service. Unless proven otherwise, any lack of conformity that becomes apparent within one year from the delivery of the Products shall be presumed to have existed at the time of delivery. In the case of any lack of conformity that becomes apparent more than one year after delivery of the Product, the Customer shall be responsible for proving that such lack of conformity already existed on the date of delivery.
Products purchased through the Site are covered by the legal guarantee of conformity, which covers any lack of conformity existing at the time of delivery of the goods and becoming apparent within two years of delivery. In the event of a damaged, faulty or otherwise non-conforming Product, the Customer shall be entitled to have the Product brought into conformity, free of charge and within a reasonable period of time, by way of repair or replacement, or to the alternative remedies (a proportionate reduction in price or termination of the contract) in the cases provided for under Articles 135-bis et seq. of the Italian Consumer Code.
Where a lack of conformity of the Product is established and the Customer is entitled to a full or partial refund of the price paid (following termination of the contract or a reduction in price), the refund will be made, where possible, by the same means of payment used by the Customer when purchasing the Product on the Website or, alternatively, by bank transfer. In the latter case, it shall be the Customer's responsibility to notify WOOLRICH, via the Contact Us section on the Website, of the bank details to make the transfer on their behalf and to enable WOOLRICH to return the amount due.
Any damage caused by defects in the Products shall be governed by the applicable laws and regulations on liability for damage caused by defective products, including Articles 114 et seq. of the Italian Consumer Code.