Returns, Exchanges and Refunds
If you receive a product and are dissatisfied with it, you can request an exchange or return it. All of the information is provided below.
Returns & Refunds
We are sorry that you want to return your order.
You can return products purchased online easily and free of charge within 14 days of delivery.
1. Request a return
If you are a registered user, go to "My Account", click on "Orders" and select the order you wish to return.
If, however, you have placed your order without registering, access the "My Orders" section.
Click on "Request a return" and proceed with the request, indicating the reason for the return.
Once you have completed the return request process, you can download and print the pre-paid label to carry out your return.
A copy of the label will also be sent to you by email, and you can always download it from your order page.
2. Prepare the package
Make sure the garment is in the same condition as when you received it, with all tags attached. Otherwise, we will not be able to accept the return and issue a refund.
Place the item back in its original packaging to protect it from any transport damage. If you are no longer in possession of the original packaging, use a box that will ensure that your garment is shipped safely.
Apply the prepaid return label (Step 1) to the package covering the original one.
3. Send the return
Choose one of these options for returning your product:
- go to a DHL Collection Centre (find your nearest one here);
- contact the DHL Express courier on Tel: 0818 725 725 to arrange for pick-up.
After dispatching the product, you can track the shipment by entering the WAYBILL number (max. 10 numbers) on the DHL website. You can find the WAYBILL number on the return label under the first barcode.
4. Receive your refund
We will refund you as soon as possible, usually 2–3 working days after receiving the package.
Refunds will be made using the same method you used to pay us.
If you have any problems, you can contact our Customer Service team by filling in the form in the "Contact us" section, specifying the order number and the reason for the return.
For more information, see our General Terms and Conditions of Sale.
Your return is insured in case of theft or loss during shipping.
You can only ship the return from the country where you placed the order.