Returns, Exchanges and Refunds
How to proceed:
- Make sure the garment is in the same condition as when you received it:
- the product must not have been used, washed, altered or damaged in any way.
- the identification tag must still be attached to the product, intact and undamaged, with the disposable seal that is an integral part of the product itself.
In the event of a non-compliant return, we will not be able to accept your return.
Place the item back in its original packaging to protect it from any transport damage. If you are no longer in possession of the original packaging, use a box that will ensure that your garment is shipped safely.
Download and print the prepaid label to proceed with the return of the product you do not wish to keep. A copy of the label will also be sent to you by email and you can always download it from your order page.
Apply the prepaid return label to the package covering the original one and seal the shipping box.
If you received a UPS return label go to a UPS drop-off location. Click here to find your nearest one.
Once shipped, you can track your return by inserting the tracking number (max. 10 digits) on the UPS website. You can find the tracking on the return label below the first barcode.
If you received a FedEx return label go to a FedEx drop-off location. Click here to find your nearest one.
Once shipped, you can track the shipment by entering the TRK# number (max. 12 numbers) on the FedEx website. You can find the TRK# number on the return label under the voice RETURN.
You can only ship your return from the country where you placed your order.
Your return is insured in case of theft and loss during shipping.
If you have requested a return for refund, we will refund the amount to your account in about 10 business days. The refund will be made to your original payment method.
Shipping charges will only be refunded in case of a return request for defective item.