Returns, Exchanges and Refunds

If you have received a product but want to change the size and/or color, you can place a request on the site within 30 days of delivery without having to make a new purchase.

If you are a registered user, go to the <<My Account>> section, then to the "Orders" section, and then select the order for which you want to make a change. If you placed the order without registering, go to the <<My Orders>> section.

Click "Request for Exchange or Return" and fill out the form, indicating the reason for the return. Choose the item to be exchanged and the reason for the exchange (example: fit too loose). Choose the color and/or size for which you want to exchange the item and click "SUBMIT REQUEST." You will not have to pay for the new order; your payment for the first order will be valid for the exchange order as well.

If the desired color and/or size is not available, you will be able to return the product but not exchange it.

You will be able to download and print the prepaid label after completing the exchange request process. You will also be emailed a copy of the label, which you can always download from your order page. Once we receive it, we will send you the requested item in the requested color and/or size.

If you have any issue downloading the label, please contact customer.care@woolrich.com and we’ll be happy to provide one.



Step 3 explains how to make a return

If you are a registered user, go to "My Account", click on "Orders" and select the order you wish to return. 



If you placed your order without registering, access the "My Orders" section.



Click on "Request a return" and proceed with the request, indicating the reason for the return and if you prefer a refund or exchange.



Once you have completed the return request process, you can download and print the prepaid label for your return.



A copy of the label will also be sent to you by email, and you can always download it from your order page. If you have any issue downloading the label, please contact customer.care@woolrich.com and we’ll be happy to provide one.

Make sure the garment is in the same condition as when you received it, with all tags attached. Otherwise, we will not be able to accept the return and issue a refund or exchange. 

Place the item back in its original packaging to protect it from any transport damage. If you are no longer in possession of the original packaging, use a sturdy box that will ensure that your garment is shipped safely. 



Apply the prepaid return label (Step 2) to the package, covering the original one. 

Choose one of these options for returning your product:

- Go to a UPS drop-off location. For UPS drop-off locations visit their website at www.ups.com 

- Contact UPS to arrange a collection.  

Once shipped, you can track your return by inserting the tracking number (max. 10 digits) on the UPS website. You can find the tracking on the return label below the first barcode. 

You will be refunded as soon as possible, typically within 14 days after shipping your return.

We reserve the right to withhold your refund until the return parcel has been received and the return is confirmed to be eligible based on our return policy.  



Your refund will be issued to the original form of payment.