Returns & Refunds

You can easily return your product purchased online.

Within 30 days of delivery, log into "My Account" or "Track my order" and proceed with the return request indicating the reason for return.

At the end of the request you can download and print the return label to proceed with the return.

A copy of the label will also be sent to you via email.

If you have any problems you can contact our Customer Service by filling out the form in the "Contact us" section of the site, specifying the order number and the reason for return.

Make sure that the products are in the same condition in which you received them, with all tags attached, otherwise we will not be able to accept your return and refund you.

Packing your return

Adhere the shipping label attached to this email on the package. Pack the products that you wish to return with the original packing materials to ensure they will not get damaged in transport. 

Go to a UPS drop-off location or contact UPS to arrange a pick up. For UPS drop-off locations visit their website at www.ups.com

Track your return

Once shipped, you can track your return by inserting the tracking number (max. 10 digits) on the UPS website.

You can find the tracking on the return label below the first barcode.

Receiving your refund

You will be refunded as soon as possible but in any case within 14 days after initiating your return.

We reserve the right to withhold your refund until the product have been received.

Your refund will be issued to the original form of payment.

Contact us

Reach out to our Customer Service if you have any questions about your return or refund status.