General Terms and Conditions of Sale

Last Updated May 6, 2021


The following General Terms and Conditions of Sale (the “Terms”) govern the sale of merchandise by Woolrich, Inc. (hereinafter, “Woolrich”, “we”, “us” and “our” as context may require) to you through the website www.woolrich.com (the "Site"). The Site is available only for purchases made and delivered within the United States.


Your use of the Site to purchase merchandise indicates your agreement to follow and to be bound by these General Terms and Conditions of Sale.


You may not order or obtain products or services from the Site if you (a) do not agree to these Terms, (b) are not the older of (i) at least 18 years of age or (ii) legal age to form a binding contract with Woolrich, or (c) are prohibited from accessing or using the Site or any of the Site’s contents, goods or services by applicable law.


These Terms are subject to change by Woolrich without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on this Site, and you should review these Terms before purchasing any product or services that are available through this Site. Your continued use of this Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes.


These Terms are an integral part of the General Terms of Use that apply generally to the use of our Site. You should also carefully review our Privacy Policy before placing an order for products or services through this Site.


1.  Placing Your Order & Order Cancellation

All orders placed on the Site are subject to email confirmation by us; we may choose not to accept any orders in our sole discretion. Please note that the products displayed on the Site may be out-of-stock or discontinued, and availability is not guaranteed. You agree that your order is an offer to buy, pursuant to these Terms, all products listed in your order. If accepted, your confirmation e-mail will contain your order number and details of the items you have ordered. Registered users may also refer to the “My Account” section of the Site for the details of their order.


2. Prices

All prices are in US Dollars. All prices posted on this Site are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.

 

Before finalizing and placing your order you are advised to check the final sale price, and total amount due, which is inclusive of sales tax applied in accordance with applicable state and local regulations based on your shipping address.

 

The amount of sales tax charged on your order will depend upon various factors, including, for example, the item purchased, sales price and destination of the shipment. Since sales tax regulations are subject to change, please refer to your final invoice with the shipping confirmation e-mail to see the amount of sales tax collected on the associated order.


3. Shipping Costs

You are responsible for the shipping costs associated with the delivery of the products you purchase on the Site as specified on your order confirmation.

 

4. Shipments and Delivery

The specific terms of shipment and delivery of the products are outlined in detail on the “Shipping & Delivery”section on this Site and are an integral and essential part of these General Terms and Conditions of Sale.

Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

 

You bear all risk of loss and damage to the products from the time the same have cleared our fulfillment house. Delivery is deemed complete and title to the products passes to you upon acceptance of shipment by a common carrier.           


5. Payments

Payment for the orders of products on the Site and the corresponding shipping and delivery costs must be made by you at the time the order is submitted, using the data provided in the order form. You can use the following payment methods:


- Credit card or debit card

- Paypal

- Klarna


You represent and warrant that (i) the credit card and payment information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card or payment method for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.


The use of credit and debit cards and the financial information (e.g. the credit/debit card number, user codes, verification of the owner and expiration date, etc.) will be protected by encryption protocols and specific security systems for online transactions. Please refer to our Privacy Policy for more information on how Woolrich handles and protects your data. Woolrich will only use the data to complete the procedures for the purchase of the products and to issue refunds if the products are returned, or if it is necessary to prevent or report cases of fraud committed on the Site to the police.


6. Product Quality and Characteristics

The products offered for sale on the Site bear one or more Woolrich trademarks and/or manufacturers authorized by Woolrich. The Products for sale on the Website are new articles only, with the characteristics and standards typical of Woolrich garments.

 

The main characteristics of each product are listed on the relevant product page of the Site.

 

All the products offered for sale on the Site have an ID tag secured with a single-use seal. This tag and its seal are an integral part of the product. Their removal or damage will result in the forfeiture of the right of return or exchange unless otherwise required by applicable law.

 

Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and browser and may not be accurate.

 

7. Returns and Refunds

For more information about returns and exchanges of Woolrich products, please refer to the Returns and Refunds section of the Site, which forms an integral part of these General Terms and Conditions of Sale.


8. LIMITED WARRANTY

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. 

 

WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCTS PURCHASED FROM THE SITE WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.

 

WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS LIMITED WARRANTY.

 

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

 

OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR, REPLACEMENT OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.

 

a.    Who may use this Warranty?

 

This limited warranty extends only to the original purchaser of products from the Site. It does not extend to any subsequent or other owner or transferee of the product.

         

b.   What does this Warranty Cover?

 

This limited warranty covers during the Warranty Period (as defined below) defects in materials and workmanship in products purchased from the Site.

 

c.   What does this Warranty Not Cover?

 

This limited warranty does not cover any damages due to:

 

- improper use, storage or transportation of the product;

- failure to follow the product instructions or to perform any preventive maintenance;

- modifications;

- unauthorized repair;

- normal wear and tear; or

- external causes such as accidents, abuse, or other actions or events beyond our reasonable control.


d.   What is the Period of Coverage?

 

This limited warranty starts on the date of your purchase and lasts for two (2) years therefrom (the "Warranty Period". The Warranty Period is not extended if we repair or replace a warranted product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

 

e.   What are your Remedies Under this Warranty?

 

With respect to any defective products during the Warranty Period, we will, in our sole discretion, either: (i) repair or replace such products (or the defective part) free of charge or (ii) refund the purchase price of such products.

 

If Woolrich undertakes to refund the price paid, the refund will be made, where possible, by the same method of payment you used when the product was purchased on the Site. If you wish to use another method for the refund, it will be your responsibility to communicate to Woolrich this request so that an alternative refund method can be agreed upon.

 

You must report any product defects, non-conformities and/or warranty claims within two (2) months from their discovery or risk voiding this warranty. This notification, indicating the specific defect and/or non-conformity detected, must be reported by filling out the form in the «Contact us» section on the Site. Customer Care will assist you in coordinating the return of the product and Woolrich will assess the defects and non-conformities reported to determine its eligibility for warranty coverage.

 

 

9. LIMITATION OF LIABILITY

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT THAT YOU HAVE PURCHASED THROUGH THE SITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT GOODS OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

 

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

 

10. Force Majeure

Woolrich shall not be responsible for any delays or failures to deliver orders due to force majeure (including, by way of example but not limited to, any unforeseeable and unavoidable fact or circumstance that is beyond the control of Woolrich, such as blocking of means of transport, earthquakes, fires, storms, floods, lightning strikes, interruptions in the telecommunication network, wars, blockades, strikes, epidemics, decrees by the authorities, etc.) or fortuitous event. Woolrich shall not be liable for any damages (direct or indirect), losses or costs incurred as a result of the delayed or non-performance of the contract for the sale of the products on the Site due to the aforementioned force majeure, and the sole remedy you shall have in such instance shall be a refund of the price paid if the purchased products cannot be delivered.

 

11. Privacy and Cookie Policy

The terms and conditions of our Privacy Policy and Cookie Policy govern the processing of all personal data collected from you in connection with your purchase of products through the Site.     


12. Errors and Inaccuracies

Our goal is to provide complete, accurate, and up-to-date information on our Site. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.

 

13. Binding Agreement

Our order confirmation, these General Terms and Conditions of Sale and our other Site policies shall be deemed the final and integrated agreement between you and us on the matters contained in these General Terms and Conditions of Sale.


14. Governing Law and Choice of Forum

The laws of the State of New York (without giving effect to its conflicts of law principles) govern all matters arising out of or relating to these General Terms and Conditions of Sale, including, without limitation, their validity, interpretation, construction, performance, and enforcement. All legal proceedings arising out of or in connection with these General Terms and Conditions of Sale shall be brought solely in the City of New York, State of New York.

 

15. Changes and updates

These General Terms and Conditions of Sale may be periodically changed at the sole discretion of Woolrich and in consideration of any changes in the law as well. The modified General Terms and Conditions of Sale will be effective from their date of publication on the Site and are always and in any case binding for customers of the Site.


16. Severability

If any provision of these General Terms and Conditions of Sale is determined to be invalid, illegal or unenforceable, the remaining provisions of these General Terms and Conditions of Sale remain in full force to the extent permitted by law.


17. About Woolrich

Woolrich, Inc.


Principal Executive Office:          

2 Mill Street

Woolrich, PA 17779