If you have received a product but want to change the size and/or color, you can place a request on the site within 14 days of delivery without having to make a new purchase.
If you are a registered user, go to the <<My Account>> section, then to the "Orders" section, and then select the order for which you want to make a change. If you placed the order without registering, go to the <<My Orders>> section.
Click "Request for Exchange or Return" and fill out the form, indicating the reason for the return. Choose the item to be exchanged and the reason for the exchange (example: fit too loose). Choose the color and/or size for which you want to exchange the item and click "SUBMIT REQUEST." You will not have to pay for the new order; your payment for the first order will be valid for the exchange order as well.
If the desired color and/or size is not available, you will be able to return the product but not exchange it.
You will be able to download and print the prepaid label after completing the exchange request process. You will also be emailed a copy of the label, which you can always download from your order page. Once we receive it, we will send you the requested item in the requested color and/or size.
Step 3 explains how to make a return