Returns & Refunds
You can easily return your product purchased online for free.
Within 14 days of delivery, log into "My Account" or "Track my order" and proceed with the return request indicating the reason for return.
At the end of the request you can download and print the pre-paid return label to proceed with the return.
A copy of the label will also be sent to you via email.
If you have any problems you can contact our Customer Service by filling out the form in the "Contact us" section of the site, specifying the order number and the reason for return.
Make sure that the products are in the same condition in which you received them, with all tags attached, otherwise we will not be able to accept your return and refund you.
Packing your return
Pack the products that you wish to return with the original packing materials to ensure they will not get damaged in transport.
Adhere the pre-paid shipping label attached to this email on the package.
Choose one of these options to deliver your return package:
- Go to a DHL Express collection point (find you collection point);
- Contact DHL Express Customer Service to arrange a pick up.
Your return will be insured in case of theft or loss during transport.
You can only ship your return from the country where you placed the order.
Track your return
Once shipped, you can track your return inserting the WAYBILL number (max. 10 digits) on the DHL website.
You can find the WAYBILL on the return label below the first barcode.
Receiving your refund
You will be refunded as soon as possible but in any case within 14 days after initiating your return.
We reserve the right to withhold your refund until the product have been received.
Your refund will be issued to the original form of payment.
Contact us
Reach out to our Customer Service if you have any questions about your return or refund status.
Right of withdrawal
The Customer, who can be classified as a “Consumer” under Italian Legislative Decree no. 206/2005 (the “Consumer Code”), has the right to withdraw from the contract concluded with Woolrich for the purchase of one or more products on the website, without penalty and without specifying the reason, within 14 (fourteen) days from the day of receipt of the Products purchased. It is not, however, possible to change the chosen Product with another one. The withdrawal period expires after 14 (fourteen) days from the day on which the Customer or, a third party other than the courier appointed by Woolrich and designated by the Customer, receives the Products.
The Customer must return the Product within 14 (fourteen) days of communicating to Woolrich that he/she wishes to exercise the right of withdrawal. The Customer may return the Product free of charge by delivering it to a collection point of the courier indicated by Woolrich. The Customer must use the pre-printed shipping label and apply it to the package in which the Product to be returned has been inserted.
It is understood that the following conditions must be met to exercise the aforementioned right of withdrawal:
- the Product must not have been used, worn, washed, altered or damaged in any way;
- the identification tag must still be attached to the Product and must be intact and undamaged, including the single-use seal which is an integral part of the Product;
- the Product must be returned in the same original, intact (except for the opening) packaging in which it was delivered;
- in any case, the Product must be handed over to the courier or Woolrich with 14 (fourteen) days from the date of receipt by Woolrich of the notification with which the Customer exercises the right to withdrawal.
Once the Product has been received, Woolrich will carry out the necessary checks. If the checks are successfully concluded, Woolrich will send an email confirming acceptance of the returned Products. The refund of the amount paid by the Customer for the Products accepted in return by Woolrich (excluding any additional costs arising from the Customer’s delivery choice which differs from the least expensive standard delivery option offered by Woolrich) will take place in the shortest time possible and, in any case, within 14 (fourteen) days from the date of receipt by Woolrich of the notification with which the Customer exercises the withdrawal, notwithstanding Woolrich’s right to withhold the refund until proof of shipment of the Product to be returned has been received. The refund will be issued, where possible, by the same method of payment used by the Customer when the Product was purchased on the Website, or by bank transfer; in the latter case, it will be the Customer’s responsibility to communicate to Woolrich the bank coordinates to make the bank transfer in his/her name, by filling out the form in the «Contact us» section on the Website.
The Customer is liable for any diminished value of the Products resulting from the handling of the Products other than what is necessary to establish the nature, characteristics and functioning of the Products. Consequently, if the returned Products are in any way found to be altered or damaged (for instance, showing signs of wear, abrasion, nicks, scratches, deformation, etc.), do not include all their parts and accessories (including labels, the ID tag and unbroken single-use seal still attached to the Product) or not placed in the original packaging and packing, the Customer shall be responsible for the diminished value of the Product. If the Customer has exercised the right of withdrawal referred to in this section, he/she shall only be entitled to a refund of the amount equal to any residual value of the Product in question. To this end, therefore, the Customer is requested to handle the Product no more than is strictly necessary to establish its functioning, nature and characteristics and to cover the original Product packaging with additional protective packaging to keep it intact and protect it (from any writing or labels as well) during transport.