Woolrich Store

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Returns & Exchanges
Woolrich has taken great care in designing and manufacturing our products, and paying the utmost attention to quality. If despite all our care, you need to return or exchange merchandise, we have teamed with the United Parcel Service (UPS) to make your return easier! Please follow the simple instructions below. If you have any questions, please feel free to contact our friendly Customer Service Team at 1-800-966-5372.
Returns
If you decide to return part of your order for a refund, please follow the return instructions on the back of your original packing slip. For your convenience, we have included on the packing slip a preprinted, prepaid UPS Return Label for your use. Repackage the merchandise carefully with your return slip and return it to us through any UPS location, collections box or UPS drop-off location. No payment is necessary at the time of the drop off. You will be refunded your entire merchandise amount minus any shipping fees ($6.95 if you use the Woolrich return label). Please allow three to four weeks for your credit or refund to arrive.

If you do not have your original packing slip, simply include a note with your name, address, phone number and items you are returning. Return the merchandise to:

Woolrich Distribution Center
Attn: Returns
220 Shaffer Lane
PO Box 5097
Jersey Shore, PA 17740
Exchanges
If you decide you want to exchange part of your order for a different size, color, or item, please follow the return instructions on the back of your original packing slip. For your convenience, we have included on the packing slip a preprinted, prepaid UPS Return Label that can be used for a fee of $6.95. Simply repackage the merchandise carefully with your return slip and return it to us through any UPS location, collections box or UPS drop-off location. No payment is necessary at time of drop off. Woolrich will ship the new item(s) to you and charge $6.95 return fee to the credit card that was used to place the order. Please allow three to four weeks for your exchange to arrive.

If you do not have your original packing slip, simply include a note with your name, address, phone number, and items you are exchanging. Return the merchandise to:

Woolrich Distribution Center
Attn: Returns
220 Shaffer Lane
PO Box 5097
Jersey Shore, PA 17740
Merchandise Purchased at a Retail Store
If you need to return or exchange item(s) purchased at one of our company stores or retailers, you will need to return it to the store from which it was purchased. The individual store's return and exchange policies will apply. If you are unable to return it, please call our Consumer Affairs Department at (800) 966-5372 or email them for further assistance. Please note, unauthorized returns to our distribution center will be refused.
Exchanges & Returns to Canada
For information on returning or exchanging part of your order, please contact our Customer Service Team, Monday through Friday 8 am-5 pm EST, by email or by calling toll free (800) 966-5372.