Returns & Refunds
You can easily return your product purchased online for free.
At the end of the request you can download and print the pre-paid return label to proceed with the return.
At this link you can find a copy of the customs invoice to fill in with the products you wish to return and we ask you to apply it on a very visible place on the package when you will deliver it to the courier with the pre-paid return label applied as well.
A copy of the label and the invoice will also be sent to you via email.
If you have any problems you can contact our Customer Service by filling out the form in the "Contact us" section of the site, specifying the order number and the reason for return.
Make sure that the products are in the same condition in which you received them, with all tags attached, otherwise we will not be able to accept your return and refund you.
Packing your return
Pack the products that you wish to return with the original packing materials to ensure they will not get damaged in transport.
Adhere the pre-paid shipping label attached to this email on the package.
Choose one of these options to deliver your return package:
- Go to a DHL Express collection point (find you collection point);
- Contact DHL Express Customer Service to arrange a pick up.
Your return will be insured in case of theft or loss during transport.
You can only ship your return from the country where you placed the order.
Track your return
Once shipped, you can track your return inserting the WAYBILL number (max. 10 digits) on the DHL website.
You can find the WAYBILL on the return label below the first barcode.
Receiving your refund
You will be refunded as soon as possible but in any case within 14 days after initiating your return.
We reserve the right to withhold your refund until the product have been received.
Your refund will be issued to the original form of payment.
Reach out to our Customer Service if you have any questions about your return or refund status.
For more information see our General conditions of sale.